Yazar : L. Owen

Makale Finans 2003

Managing and Measuring Customer Service Quality in Islamic Banks: A Study of the Kuwait Finance House

A. R. M. Othman
L. Owen

Paper read at International Seminar on Wealth Creation: An Islamic Perspective (7-9 July)

Makale Finans 2001

Adopting and Measuring Customer Service Quality (SQ) in Islamic Banks: A Study in Kuwait Finance House

A. Q. Othman
L. Owen